Monday, February 25, 2008

Honda Customer Service

I just have to give a quick, public "thank you" to the folks at American Honda's customer service organization (1-800-999-1009). Our '99 Odyssey van needs a new transmission and Honda is picking up 100% of the parts and labor cost, even though the van has a wee bit over 100,000 miles and is about a year past even the extended warranty period. We own two Hondas and we have faithfully taken them to the dealer for all the maintenance and repair work for years. They say they want to take care of their loyal customers and they are putting their money where their mouth is. Even better, just a few months ago they picked up about 70% of the cost of a new catalytic converter for the same vehicle. The converter is only warrantied for 80,000 miles so we were 17,000 miles over the limit!

We now return you to our regularly scheduled program...

1 comment:

Carla said...

Keep up the good work.